5 articles in this category
Every team that handles requests, incidents, or decisions faces the same challenge: how do you route work to the right person without creating bottlen...
This comprehensive guide explores three distinct escalation workflows for gate architecture in software delivery: the Sequential Gate, the Parallel Ga...
The Escalation Frameworks Puzzle: Why Gate Design Matters More Than You ThinkEvery team that ships software, launches campaigns, or manages complex pr...
Every team faces more incidents than it can handle. The question isn't which problems to solve—it's which fires to fight first. This article unpacks t...
Escalation gates are the speed bumps of workflow design. When done right, they force a moment of reflection before a decision cascades into chaos. Whe...